Shipping policy

1. Processing Time

Orders are typically processed within 1-2 business days (Monday to Friday, excluding public holidays).

You will receive a shipping confirmation email with tracking details once your order has been dispatched.

2. Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

We occasionally offer free shipping promotions — check the website for current offers.

3. Order Tracking

Once your order ships, you will receive a tracking number via email.

You can track your package on the carrier’s website.

4. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient.

Please check with your local customs office for more information.

5. Lost or Damaged Packages

Catcho is not responsible for packages lost or damaged during shipping.

If your package is lost or arrives damaged, please contact the shipping carrier with your tracking number.

For defective or incorrect items, please see our Return & Refund Policy.